Booking Terms and Conditions

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ViviLocal Terms and Conditions

Participation of Non-Italian Learners

If you are traveling with a spouse, partner, or friend who does not wish to attend Italian classes, they may still participate in all activities, meals, and excursions. Please note that all activities will be conducted in Italian. The price for non-learners is the same as the double-occupancy rate.

Trip Price Exclusions

The trip price does not include airfare or transportation to and from the destination. Additional personal expenses such as travel insurance, personal shopping, or meals not mentioned in the itinerary are also excluded.

What’s Included

The price covers all planned activities and admissions as per the itinerary. Meals included in the trip package are clearly noted in the attached itinerary. Transportation during the tour is included and covers travel to and from scheduled activities, excursions, and visits to other towns or locations as specified in the itinerary.

Please note that transportation to and from the destination (e.g., flights or other means of getting to the tour starting point) is not included in the tour price and must be arranged independently by participants.

Deposit and Payment Terms

A non-refundable deposit is required to secure your booking. This deposit is non-refundable except as required by Australian Consumer Law. The balance of the payment must be made by the due date specified at the time of booking.

It is strongly recommended that you purchase travel insurance that includes trip cancellation for any reason, as ViviLocal cannot provide refunds outside the terms outlined below.

Changes to the Itinerary

While we strive to follow the planned itinerary, we reserve the right to make substitutions or adjustments as necessary due to weather conditions, venue cancellations, guide availability, closures, strikes, or other events beyond our control. In such cases, we will substitute activities or venues of equal or greater value where possible, and participants will be notified as soon as possible.

Please note that the itinerary may be adjusted before the tour begins, depending on the number of participants, to ensure an optimal experience.

Cancellation by ViviLocal

We reserve the right to cancel the tour if the minimum number of participants (6) is not met. In the event of cancellation by ViviLocal, you will receive a full refund of all amounts paid, including your deposit.

Cancellation by Participants

If you need to cancel your participation, the following refund policy applies:

• More than 90 days before the tour: Full refund of all payments, except the deposit.
• 90-60 days before the tour: 50% refund of the total trip price (excluding the deposit).
• Less than 60 days before the tour: No refund.

In exceptional circumstances, and at our discretion, a refund may be provided where cancellation is beyond your control and in compliance with Australian Consumer Law.

Force Majeure and Unforeseeable Events

ViviLocal will not be liable for any failure to provide services due to circumstances beyond our control, such as natural disasters, pandemics, or governmental restrictions. In such cases, we will offer participants the option to reschedule the tour.

Travel Insurance

Given the non-refundable nature of the deposit and possible changes in personal circumstances, we strongly advise purchasing travel insurance that covers trip cancellations, medical expenses, and any unforeseen disruptions.

Complaints and Disputes

If you have a complaint or dispute, please contact us promptly. We will endeavor to resolve any issues amicably.

Privacy Policy

Please refer to our separate [Privacy Policy] for detailed information on how we collect, use, store, and protect your personal data.

We are committed to safeguarding your privacy in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Our Privacy Policy outlines the types of personal information we collect, the purposes for which we collect it, how we manage and secure your data, and your rights regarding access and correction of your personal information.

If you have any questions or concerns about our privacy practices, please contact us as outlined in our Privacy Policy.   

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Victoria, Australia. Any disputes arising under or in connection with these Terms and Conditions shall be submitted to the exclusive jurisdiction of the courts of Victoria, Australia.   

By booking this tour, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.